Integrations
Agent Management Platform Overview
Introduction
Mindset provides out the box integrations as ways to ingest data into the product and connect your systems to CRMs and communication channels. We set integrations up via our embedded IpaaS called Cyclr.
What is Cyclr?
Mindset’s embedded IPaaS integration layer significantly enhances the speed and scalability of servicing integration needs directly within the Mindset application.
This includes an integration marketplace accessible via the admin portal, offering over 500 connectors to various apps and services, with new integrations constantly being added.
Capabilities
- Low Code GUI: Enables easy connection and integration setup using a drag-and-drop interface, simplifying the handling of different data types, authentication styles, and API formats.
- Integration Workflow Builder: A flexible, powerful tool for creating reusable integration templates that can be customised and deployed quickly to meet evolving use cases.
- Pre-built API Connectors: Offers a library of connectors for over 500+ applications, allowing quick and easy system integrations.
- Embedded Marketplace: Allows admins to easily select and enable integrations directly within the Mindset application, supporting a white-label experience that can be customised and expanded without redeployment.
- Scalable Hosting Options: Provides both shared and private cloud hosting options, with infrastructure that can scale according to user needs and can be managed by Mindset if required.
Our integration categories
Content Management
Easily ingest content into knowledge banks from various sources, keeping everything synced and easy to manage. This reduces effort and streamlines your content workflows, making your operations more efficient and productive.
Communication
Communicate seamlessly with agents through your favorite chat channels, staying within your workflow without needing to switch between apps. This allows for quick communication with agents, boosting productivity.
Customer management and payment
Manage business workflows with ease by connecting to payment systems for smooth transactions. This streamlines customer management, enhancing service delivery and improving overall efficiency.