Under the Design tab, the agent’s primary color and text color can be configured. To change the color simply click the ‘select color’ button and choose your color from the color wheel or from your designated color library.

The configuration of colors here will change the user interface of the Agent for end-users.

Entitlement to Agents and Knowledge banks

In the example above, the user depicted can access all three agents and will be able to find content from all five knowledge banks in the content discovery feature if enabled.

If the user was only a member of Account A, they would not be able to access Agent III or content from Knowledge Bank 5. Note that responses from Agent I will only be drawn from Knowledge Banks 1 and 2, even though the user is entitled to Knowledge Banks 3 and 4 through Agent II.

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Configuring Knowledge

To configure the Knowledge Banks select the banks that the agent can have access to.

The agent can have access to the information from multiple knowledge banks. More than one knowledge bank can be selected here.

Once the selected knowledge banks have been toggled on and saved, the agent will then be able to utilize all information from those associated banks when answering end-user questions.

If you need any help at all, please ask your Customer Success Executive.